Returns, refunds, and cancellations

Before returning any product, contact our team at premiumpeptidesresearch@gmail.com.

Please include your order number, a description of the issue, and any relevant photographs or supporting documentation. Additional information may be requested to evaluate your case.

Do not send products to an unauthorized address. If a return is approved or required, our team will provide the appropriate instructions.

Please report issues involving damaged packaging, incorrect or missing items, or product discrepancies within 48 hours of delivery.

Requests received after this period may still be reviewed at our discretion, subject to applicable law. This reporting window does not limit any rights that cannot legally be waived.

Requests are evaluated individually. Depending on the circumstances and applicable requirements, a resolution may include a refund, replacement, or another appropriate remedy.

Products that have been opened, altered, improperly stored, or handled contrary to applicable instructions may not qualify for a return or refund, subject to applicable law.

Approval is not automatic and depends on the facts and applicable legal requirements.

Once a refund is approved, Premium Peptides will process it within 5–10 business days.

Refunds are generally issued to the original payment method. The time it takes for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

The processing period begins after approval and does not guarantee the date funds will become available in your account.

Please submit cancellation requests as soon as possible. Orders already processed for shipment or shipped may not be eligible for cancellation.

Contact us promptly so we can review the order status and advise you of the available options, subject to applicable law.

If a return is approved, our team will provide the applicable return instructions. Please do not ship an item back before receiving authorization.

When a return is necessary because of an error attributable to Premium Peptides, return shipping arrangements will be reviewed and communicated as part of the resolution.